Artificial Intelligence is no longer a technology that is joining soon; it is a technology that is already in the middle of the market. The complete potential of AI is not yet discovered; it is just 9-10% of the AI technology we are using now. In the coming year, the complete era of technology and business will be revolutionized with artificial intelligence.
Businesses are accepting artificial intelligence with wide hands open. Let’s see some of the stats that will prove the rise of artificial intelligence in business.
Artificial intelligence (AI) adoption rate in businesses globally from 2017 to 2022
| Year | Business Adopted AI in Percentage |
| 2017 | 20% |
| 2018 | 47% |
| 2019 | 58% |
| 2020 | 50% |
| 2021 | 56% |
| 2022 | 50% |
In 2023, the world is watching the tremendous rise of integrating AI in business. Businesses are integrating AI chatbots to attend to their customers more easily and effectively without engaging much human effort. The AI-based NLP chatbots provide excellent business solutions with effective AI software development costs and 100% accuracy.
Which Of The Businesses Can Have An AI Chatbot?
You must have an AI chatbot if you provide any service to users on the online platform. The
AI Software Development Company are working on the edge to provide the best possible solution for business persons to enhance their connection with their users.
Whether you are a delivery company, ecommerce company, automobile, real estate, or any other industry, the AI chatbot will help you generate a good connection with your users.
What Is AI Chatbot?
When a company moves its services online, it risks losing its close relationship with its customers. This has an impact on customer loyalty and can result in revenue loss. Businesses are implementing artificial intelligence chatbots to maintain customers’ engagement in booth-side conversations.
An AI chatbot is software that uses artificial intelligence to converse with users and is located on business websites and applications. Chatbots are not a robust technology, but AI chatbots are much more important than the previous ones. In the normal chatbot, a business has to keep significant manpower to converse with the user; in the AI-enabled NLP chatbot, the software will have enough data to resolve the issue with the self-learning program.
On the one hand, the previous chatbots had one sort of repetitive answer for everything; the AI-enabled chatbot is the self-learner and forms the answer according to the data, users’ previous records, and company norms and policies. Previous chatbots were completely dependent on the developer and tangled language; the AI chatbots are completely human-friendly and make conversation like a human.
Use Of AI Chatbots In Business
The implementation of AI was a complicated thing for businesses, and many of the businesses found it difficult to integrate it before. But now, in 2023, AI is a part of every small business which is available on the online platform. Custom AI software development company helped the industry to make things possible and with 100% reliability. Development companies are helping businesses to build the best conversational chatbot to resolve multiple issues.
AI plays a big role in machine learning use cases, from voice recognition to improved medical diagnosis and self-driving cars. Each of them has a perfect blend of machine learning with artificial intelligence. Artificial intelligence is complicated to develop, but when looking for a revolution in the market, implementing AI in business is necessary.
1. Usage Of AI Chatbot in Ecommerce
The Ecommerce industry is enhancing itself daily with the help of the AI chatbot. Ecommerce platforms are watching immense growth in the market, and handling millions of users with the manpower is almost next to impossible in attending and resolving issues.
A business platform cannot deny that the major revenue generation comes with every purchase by the user, and not resolving issues will directly impact their business. The AI chatbot is transforming not only the market but also resolving the issues of the ecommerce platform’s users with an efficient solution.
The AI-based chatbot is resolving the issue of managing multiple customers simultaneously with the self-learning model.
2. Usage Of AI in the Medical Industry
The AI chatbot is helping the medical industry synergize front-office healthcare. It helps to reduce the patient’s admission and discharge process and saves the patients’ data for further preferences. This will reduce the unnecessary friction & indulgence of the manpower. Bots will manage the admission of the patients, discharge, and updates as well as the patient can also make easy payments with the help of the AI chatbot.
The AI chatbot can be the one window for every sort of solution, including managing medicines, synchronizing previous data of patients, etc.
3. Usage Of AI in FinTech
The banking and finance industry is one such industry where people invest trillions, and providing them with the most advanced technology is the foremost priority of banking institutions. Developing an AI chatbot for resolving their queries and issues at the earliest will help investors to get things more easily. With the help of the AI chatbot, the banking sector can also provide payslips and other updates on the banking facility.
The conversation between the user and AI chatbot will be completely peer-to-peer and with advanced security to avoid data leakage.
AI Chatbots Features That Help The Business
Any application or software features are the basis of success for any business. And while getting the AI chatbots for your business, these are a few of the features that you can consider for better response by users, for making sales, for sending instant texts to users, and for resolving the issue with the self-learner model.
The features mentioned below will help a business lead with 100% accuracy. Let’s see what those are:
1. User-Friendly Interface
As the first feature, you must remember that the AI chatbot should be user-friendly and less complicated. The first feature could be about collecting the user’s information so that the data will be useful in the future.
2. Natural Conversation
The AI chatbot should be with natural language processing so that the user should not feel that they are having a conversation with the bot. Natural language processing is a major feature impacting the user experience.
3. Location
The feature of location tracking will be a powerful option for the business. With the help of the location tracking feature, a business can help out the user in multiple ways with more accuracy and better response as per the location. Each area/city/country has its specific way and tone of having conversations & knowing that in detail will help the business grab the consumers’ root.
Payment System
If you are providing service, then integrating a payment gateway will help your users make payments directly from the AI-based chatbots instead of hopping from one panel to another. This will make a positive impact on the business.
Advantages of AI Chatbots For Your Business
Here are some of the major advantages of AI chatbots for business:
1. User Engagement
AI chatbots will be the virtual assistant for clients, and they can improve customer engagement by providing more attractive answers to your customer. Let’s understand this with an example: if you provide an Ecommerce service to a global audience and have millions of products on the panel. It is difficult for a user to find any specific product from the enlisted products. In that case, a user can directly move to the AI chatbot and type their requirement/name/any specific product, and the AI chatbot will help your customer get the product easily. This will save a lot of time for your customer, and the probability of sale will increase.
2. Cost Effective
Developing an AI chatbot for the business platform is a much more cost-effective option for the business instead of hiring a mass manpower and office spaces and setting up a system for them. With the help of an AI chatbot, you can cut the high manpower cost, where one person can attend to just one customer at a time; an AI chatbot can handle multiple queries, and that too with perfection. This will cut the high cost of hiring manpower and maintaining office space.
3. Increase Sales
AI chatbots help find a better solution for visitors without wasting much time. Chatbots can generate sales for your business. With the AI chatbot’s help, businesses can offer discounts and newly launched products on the chat box for visitors. This increases the chance of getting a potential new client. With the help of AI chatbots, you can push the website visitor to make a sale even though a business won’t be able to make sales with the AI chatbot customization. The least a business can get is the user’s data, and later on, with the help of the data, you can send them emails/push notifications of your discounts or newly launched products, etc.
Advantages What Your Users Will Get With AI Chatbots
Here are some of the advantages that a user will get from your behalf that will help your business to grow by providing an excellent solution to your user.
1. 24*7 Availability
AI Chatbots are accessible at all times of the day and night to answer customer questions. The consumer may ask the chatbot a question and receive an immediate response or be directed to the appropriate product page.
Consider a customer looking to do some late-night shopping on your website. However, they cannot locate the correct product model you are selling. Because it is late at night, they are unable to contact your support team. That is when the bot appears and offers assistance. The customer eventually finds what they were looking for and places an order, satisfied with the service.
2. Customized Solutions
Consumers appreciate individualization. Following a personalized experience, buyers become regular customers. It ends up paying to personalize your client messages and offer more personalized customer service. Hiring a custom AI software development company can perfectly help the business to develop a perfect customized AI chatbot.
One of the benefits of chatbots is that they can personalize the interaction. They converse with customers in a natural way and provide an interactive one-on-one experience. Based on the responses of the visitors, they can also provide personalized service and product suggestions.
3. Lightning Response
A huge number of shoppers expect a faster response. And AI chatbots provide light-fastening responses to assist users with appropriate questions about what the user wants to know. This allows for minimizing the time of the user and providing a better result in exchange.
It is not possible to assist each one of your clients manually when a business has millions of users. But with the custom AI chatbots, you can assist your users with better responses and with less time consumption.
Types Of AI Chatbots & Cost To Develop
The cost we are mentioning below is the approximate cost as per the market standard of the AI chatbot development companies. For getting complete information about AI chatbot development, you can get in touch with AI development companies that can completely help you out in the development of AI chatbots.
| Types of AI Chatbots | Cost to Develop(Approx.) |
| Voice Bots | $20,000-$35,000 |
| Hybrid Chatbots | $43,000-$60,000 |
| Social Messaging Chatbots | $30,000-$45,000 |
| Menu Based Chatbots | $20,000-$49,000 |
| Skill Chatbots | $25,000-$62,000 |
| Keyword Based Chatbots | $35,000-$50,000 |
| ChatGPT Like Software | $45,000-$75,000 |
Cost Of AI App As Per Industry
| Industry | Cost To Develop |
| Healthcare | $35,000-$70,000 |
| Automotive | $30,000-$60,000 |
| Retail & Ecommerce | $35,000-$65,000 |
| Travel & Tourism | $20,000-$50,000 |
| Real Estate | $25,000-$55,000 |
| Banking & Finance | $40,000-$70,000 |
| Logistics & Transportation | $35,000-$60,000 |
| Education | $45,000-$75,000 |
Conclusion
The AI chatbot is not the future, but it already exists and is being enhanced every day with a lot of positive impacts. Building the AI chatbot for your business platform will help you in multiple ways, from generating leads to making payments with 100% security. This is the correct time for a business to understand the impact of AI in the business. Get the AI Chatbot cost calculator for your business and develop a quality touch with your users.
